★☆★ The Customer Service Executive is mainly responsible for oversea inquires, maintain current business and support sales for news business, and others assigned tasks.1. Overseas Inquiries:- Handle daily communication with overseas agents/partners regarding rates, bookings, and shipment updates.- Provide accurate and timely feedback to internal teams and customers.2. Maintain current business:- Maintain strong relationships with existing customers, ensuring high customer satisfaction and service quality.- Consult customers regarding their issues and requirements, provide appropriate guidance and solutions.- Address customer inquiries, quotation, proposal for service, complaints, and service recovery in a professional manner.- Monitor shipment status and proactively inform customers of any issues or delays.3. Sales Support & Business Development:- Assist sales team with preparing quotations, proposals, and presentations for new business for existing clients and new clients.- Support follow-up on leads and coordinate with operations for smooth onboarding of new accounts.- Gather customer feedback to identify potential opportunities for cross-selling and upselling.4. Documentation & Coordination:- Coordinate with operations and other departments to ensure smooth handling of shipments.- Prepare and maintain customer records, reports, and service-related documentation.- Ensure compliance with company policies and relevant regulations (credit approval, service contract, payment follow up, etc.)5. Others: - Stay updated on relevant laws, regulations, and industry practices.- Prepare weekly and monthly reports as required.- Others jobs as per BOD’s requirements.

• Bachelor’s degree in Business, Logistics, Supply Chain, or related field.- 2–3 years of experience in freight forwarding (Air, Sea, Cross-border, Customs clearance, Import/export licensing)/ logistics customer service. Warehouse experience is advantage. - Excellent written and verbal communication skills in English (Japanese languages a plus), advanced MS Office skills, especially Excel.- Strong problem-solving, multitasking, have a ability to work independence and in group, can perform under high pressure and organizational skills.- Customer-oriented mindset with a proactive and professional attitude.- High responsibility, flexibility, hard-working, willing to learn more and self-motivated.- Good negotiation and communication skill

• Bằng cấp: Đại học
• Phụ cấp khác: - Allowance: Attendance, lunch, transportation, foreign language (TOEIC 850 OR IELTS 6.5, N1, N2) and etc.- Holiday allowance: 500,000 VND 3 time/year
• Thời gian thử việc: 60 days, 85% salary
• Độ tuổi: Không giới hạn tuổi
• Thời gian làm việc:Working Hours: 8:00-17:00 or 8:30 - 17:30, 2 Saturday/month WFH
• Đồng nghiệp: - Working in a supportive working environment- Training and career development opportunities.
• Phúc lợi: - Social insurance paid in full salary, health insurance- 13th month salary + Bonus according to year-end KPI evaluation- Salary review: once/ year
• Ngày nghỉ: Annual Leaves: 12 days
• Lương: 15 Tr - 20 Tr VND