ABOUT THE ROLE
We are a premium designer fashion brand specializing in bespoke dresses and custom apparel for international clients. We are looking for a proactive, fashion-savvy Sales & Consultant Executive to deliver personalized consultation and manage customers throughout the entire made-to-order journey—from online inquiries to showroom experiences and order fulfillment.
KEY RESPONSIBILITIES
1. Global Online Sales & Customer Consultation (70%)
- Respond to international customer inquiries via WhatsApp, Instagram, Email, and Messenger with professionalism and promptness.
- Provide personalized styling advice on designs, sizing, colors, fabrics, and custom modifications.
- Manage end-to-end order processing, including online measurements, production coordination, DHL shipment tracking, and delivery.
- Resolve customer concerns proactively while ensuring a smooth purchasing experience.
2. Showroom Experience & Client Relations (20%)
- Welcome overseas clients visiting the showroom and provide a premium fitting experience.
- Build long-term relationships with global VIP clients to encourage repeat business and referrals.
3. Operations Support (10%)
- Coordinate with the Sales Manager and Production team to monitor order progress and quality control.
- Maintain customer records, update order status, and support daily operations.
