Scope & Management Competency- Performance agreed process and task of ITS in-country activities.- Address and report root cause of performance issues (resources, skills, direction, etc.) and work with employees on solutions.- Provide data to support periodic management reviews.Operations Excellence- Meet or exceed metrics across LSPs, local operations KPIs.- Works across internal DHL organization – Control Tower & Intel Team to identify and remove complexity roadblocks.- Proficient in transport network and Intel business needs, Partners with related group and team to identify problems and implement solutions.- Execute implement of new process for various business tactics independently.- Execute continuous improvement and innovation.Communication & Stakeholder Management- Able to articulate key messages and communicate with Intel internal & external team members.- Achieve results in dynamic situations. Drive closure on issues, define the path for future actions.- Focuses on customer needs, gains their commitment and seeks management/ colleague support to meet it.

• Fluent in English is required (both speaking and writing).- Computer skills in databases, spreadsheets and word processing for tracking, analyzing, and communicating related data. Ability to input and manipulate data and create reports, as required, in a timely fashion.- Good verbal and written communication and presentation skills. Able to work effectively with employees at all levels of the organization.- Ability to use good judgment in making decisions, restructuring priorities and adjusting tasks in a dynamic environment.- Able to execute standards required and rigorously ensure implementation.- Minimum one year working experience in Logistics operations, Transportation and International Freight management will be an advantage.- Working experiences in 4PL environment, Program Executive will be an advantage- General Operational Trade Compliance & Customs Regulations understanding will be an advantage.