Mô tả công việc

Operate and monitor E-commerce and Omnichannel systems (Website, App, CRM, Contact Center, Marketplace integrations)
Track system performance, proactively detect and resolve issues to ensure SLA compliance
Analyze system logs, user flows, and operational data to identify issues and risks
Translate business needs and operational issues into product requirements
Work closely with Product/Tech teams to improve system features and user experience
Identify bottlenecks in order flow, customer journey, and system processes; propose solutions
Act as a bridge between Business (E-commerce, CS, Marketing) and Product/Tech teams
Collaborate with stakeholders to ensure alignment in system improvements and operations
Support internal teams in resolving system-related issues
Participate in system integration projects (OMS, CRM, payment, logistics, APIs)
Support UAT testing, rollout, and post-launch monitoring
Track project timelines and ensure on-time delivery
Analyze operational data (orders, system performance, customer behavior)
Build reports and dashboards to support decision-making
Continuously optimize workflows to improve efficiency and customer experience

Yêu cầu

Bachelor’s degree in Information Systems, Business, E-commerce, or related fields
1-3 years of experience in Product Operations / System Operations / E-commerce Operations
Strong understanding of E-commerce operations and system flows (OMS, CRM, order lifecycle)
Experience working with cross-functional teams (Business, Product, Tech)
Strong analytical thinking and problem-solving skills
Experience in system integration, UAT, or working with vendors is a plus
Familiar with data tools (Excel, Power BI, Google Analytics; SQL is a plus)