CLAIMER TASK:

• After receiving claim from CS, need to cross check the information correct or not, first overview for root cause or asking PM's advice.
• If claims sent as mass claims/ quarter claims,. And put them in PPT file, summary the total cost in each product/ supplier. I need to check photos by photos, make sure the timber order, identify which supplier, find out the issue, quantity then send them back to CS team to work back customer, CC PM- GM to alert for suppliers to improve in next/ current order. When receive the feedback, update - recheck and finalise with all of departments.
• Send claims to suppliers.
• Pushing the feedback.
• Replacement parts need to load on contanier. Remind and pushing suppliers back and forth, ask supportion if they kept silent. Try my best to load on the available container
• If requesting Credit note, pushing and pushing to supplier and update to CS team.
• Raise to finance team to create SR file, include payment handling officer
• Report weekly claims to manager with coming claims this week and the supplier's feedbackOFFICER (WICKER):
• Follow up timber orders
• Checking one by one items to make sure which items need to order rope/ WIK
• Do the wicker orders after timber orders signed PI
• Negotiate with vendors on price, discount, delivery and working terms.
• Negotiate with vendors on price, discount, delivery and working terms.
• Inform to wood factories each WICKER delivery date, quantites...
• Communicate with both WICKER factories and wood factories to process exporting document.
• If having any issues, inform directly to boss to resolve the issue. Having meeting inneed
• Sourcing new suppliers, check the requirement papers and request approval by manager
• Follow up the payment between Gardenline and WICKER factories or between WICKER factories and furniture factories. Work on CAP system to deliver qty order, compare the system and invoice supplier sending