1. Customer/Prospect Appointment & Scheduling

• Key responsibility to schedule, arrange and monitor customer appointment across center & country level.
• Ensure appointment distribution rule complies with Commercial Policy.
• Ensure accuracy and punctuality appointment distribution and appointment re-allocation.
• Utilize internal tools such as MS Bookings and HubSpot to deliver task assignments.
• Proactive collaboration with internal stakeholders (etc. Tele Marketing Team and Center Head of Sales) for appointment adjustment, appointment re-scheduling, appointment cancellation or urgent requirements according to actual business requirements (etc. early customer intake requests).
• Ensure monthly staffing plan per center and individual level is reflected accurately in MS Bookings.
• Monitor Zoom sessions and assist customers during Sales consultations (appointment checks, center notifications, customer movement, etc.). 2. Monthly Collections Activities:
• Key responsibility to deliver monthly recurring collections activities at center & country level.
• Ensure accuracy and punctuality to deliver net collection target requirement.
• Support Sale Coordinator to monitor overdue payments, collection status, collection objections & resolved actions.
• Support Sale Coordinator to manage and investigate monthly terminate/defaults cases across centers & country level.
• Maintain & ensure up-to-date monthly collection and termination reports.
• Escalate process gaps with solutions when required.3. Sale Administration
• Send customer information and test materials to Sales Team upon center request.
• Transfer deals and create test assignments for Sale Team when requested.
• Update the Sales Assigning List and Milestone Race based on milestones and monthly performance.
• Conduct and coordinate with related stakeholders (Procurement, Finance, Marketing, and vendors) to ensure timely delivery on production (sales materials, kick-offs, vouchers, signage, gifts, OOH activities, BU MKT payment request).
• Support BU activities, including logistics arrangements and payment activities for sales initiatives, events, and town hall meetings.
• Conduct and coordinate with related stakeholders (Procurement, Finance, Marketing, and vendors) to ensure timely completion and accuracy on monthly payment request for Sales & MKT payment request.