• Call or text clients ~1 week post-purchase
• Check product condition and service experience
• Discreetly confirm the buyer’s authenticity
• Respond to client inquiries via phone, email, and messaging platforms; acknowledge and follow up on feedback or concerns.
• ​Monitor and respond to Google reviews and other online feedback in line with brand tone and guidelines.
• Weekly reports to ABM/BM
• Audit/Review sales messages (Zalo, WhatsApp, iMessage) after purchase.
• Flag inappropriate conduct, high-pressure tactics, or duplicate clients
• Provide constructive feedback summaries to ABM/BM to support improvement without harming morale.
• Match key sales records:
• Compile Monthly summary reports
• Check CRM data accuracy and mandatory field completion.
• Review security footage
• Ensure SOP compliance and detect any suspicious in-store activity
• Document and escalate any issues
• Clients feel heard and supported after purchase
• Sales misconduct is identified early without harming morale
• Service quality improves across boutiques
• The brand office gains visibility to protect standards and reputation

1. Qualification:

• College, Bachelor’s degree or relevant certificate.
• 2. Experience:
• Experience in customer service, telesales, or quality control preferred
• 3. Skill / Competence:
• Clear, confident phone communication
• Comfortable with detailed, high-volume review work
• Strong attention to detail, discretion, and ethics
• Proficiency in MS Office
• Good in communication, reading both English & Vietnamese.