Responsible for all technical and customer service training for employees at store level.Areas of Responsibility

• Monitor and evaluate training programs, processes and workflows for quality and effectiveness; make recommendations for improvement.
• Manage training schedules, coordinate class starts at multiple locations, and manage training equipment and materials.
• Design and prepare educational aids and materials.
• Oversee technical training implementation.
• Assess instructional effectiveness and summarize evaluation reports determining the impact of training and how it affects KPIs.
• Partner with Brand Managers and other stakeholder regarding instructional design.
• Maintain updated curriculum database and training records.
• Conduct regular evaluations to identify areas for improvement in program offerings.

Relevant Experience:

• Bachelor’s degree in communications or related area required.
• At least 5 years of experience in Retail training, especially in Fashion/ Beauty, with one year of supervisory experience required.competencies: (Technical, Operational, Managerial, Human & Cultural Requirements)
• Excellent verbal and written communication skills with strong graphic design ability.
• Thorough understanding of training processes.
• Ability to moderate large groups.
• Extremely organized and detail oriented.
• Proficient with Microsoft Office Suite or related software.

• Bằng cấp: Đại học
• Độ tuổi: Không giới hạn tuổi
• Lương: Cạnh tranh